Help Center: Fast Verification & Withdrawals
Your clear guide to getting verified and receiving your winnings without delays.
We understand that quick access to your winnings is crucial. This guide walks you through every step of our verification and payout process to ensure a smooth experience. If you have questions, you’ll likely find the answers below.
Complete verification before your first withdrawal to avoid delays:
1. Submit Documents: Go to your account profile and upload clear photos/scans of:
- ID Proof: Passport, driver’s license, or national ID (front & back).
- Address Proof: Utility bill or bank statement (less than 3 months old).
- Payment Method Proof: Front of your card (hide middle numbers) or e-wallet screenshot.
2. Review Time: Our team typically verifies documents within 12-24 hours.
3. Confirmation: You’ll receive an email notification once approved.
Choose the most convenient method for you. Processing starts after successful verification.
| Method | Processing Time | Min. Withdrawal |
|---|---|---|
| Visa/MasterCard | 3-5 business days | $20 |
| E-Wallets (Skrill, Neteller) | Up to 24 hours | $10 |
| Bank Transfer | 5-7 business days | $100 |
Common reasons for delays:
- Incomplete or unclear document photos.
- Pending bonus wagering requirements not met.
- Discrepancy between registered name and payment method name.
- Additional security checks for large withdrawals.
If your withdrawal is pending, check your email for requests from our security team. Responding quickly resolves most issues.
For further assistance, our 24/7 support team is ready to help via live chat. Remember, a fully verified account ensures the fastest possible payouts and unlocks all features at Vegastars Casino.